Job Description

Textron Specialized Vehicles Inc. is a leading global manufacturer of golf cars, utility and personal transportation vehicles, snowmobiles, side-by-sides, all-terrain vehicles, professional turf-care equipment, and ground support equipment. Textron Specialized Vehicles markets products under several different brands. Its vehicles are found in environments ranging from golf courses to factories, airports to planned communities, and theme parks to hunting preserves. Works closely with customer facing teammates to triage and provide continual user support and operational support of Salesforce and E-Commerce applications. Analyze customer patterns and tool utilization to grow our systems use with internal and external stakeholders. Collaborate on process analysis and process automation for various digital experiences initiatives, which includes working with new technical tools, interfaces and processes, partnering with various functional areas to ensure adoption and seamless execution through training, communication, technology, and guidance by addressing current and future business needs. Identify and document discrepancies wherever the business process needs correction to ensure the customer has a seamless experience. Perform ad hoc analysis, attend meetings and respond to other requests as necessary. Complete assigned projects demonstrating excellent time management and organizational skills. Build internal network within sales, marketing and other business functions to ensure that solutions are optimized between groups as many solutions are shared between brands/stakeholders.

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