Job Description
Job Title: Customer Success Manager
Location: Remote Must work in Pacific Time
Duration: 5-6 Months
Contract Type: W2 only
Pay Rate: $54.37/Hour
Role Mandate - We are hiring a Senior Customer Success Manager, to join our Clients Experience Cloud team on our High Tech & Manufacturing team.
- To seize the significant opportunities ahead, Customer Success must lead the post-sales customer experience by showcasing opportunities for solution adoption and consistently delivering value for our customers at every interaction.
- In this industry-specialized capacity, you will serve as a trusted resource dedicated to assisting your accounts in achieving their goals for large-scale personalization and digital transformation by unifying various perspectives within Client for a cohesive strategy and measuring the impact throughout the process.
- Industry CSMs provide an exceptional experience for Clients top customers by planning strategy, identifying use cases for deeper adoption, providing advocacy, and realizing value along the way.
Responsibilities - The Senior Customer Success Manager will lead the charge in creating mutual success plans, engagement strategies, and frameworks for measurable outcomes, ensuring our customers thrive.
- With your dynamic executive presence and in-depth digital marketing expertise, you'll highlight business trends and key in on metrics to drive unparalleled customer experiences.
- Accountability for the overall success of the customer with Client, including vision planning, customer health, multi-solution adoption, and measurable impact from an industry specialization perspective.
- Serving as the central point of contact throughout the customer's lifecycle, defining measurable success plans with clear outcomes, and ensuring cohesive communication across internal and customer audiences at all levels.
- Networking within accounts to ensure the successful execution of the customers strategy and roadmap.
- Delivering an exceptional customer experience via proactive communication, coordinating the appropriate internal resources, and using the customer engagement model to align, track, and advance customer business goals.
- Use data to drive Clients product adoption and track progress from start to transformation.
- Championing innovation by sharing industry trends and new methods your customers can use Clients solutions to enhance their digital maturity.
- Identifying customer risks and collaborating with the extended Client team to devise and implement get well plans.
Required Skills: - 10+ years of Customer Success experience in Software as a Service, Digital Marketing with an emphasis on B2B customers and use cases
- Dedicated to achieving customer success outcomes by guiding customers in delivering business value
- Strong communication skills, with the ability to mediate conflict and build partnerships
- Strong consulting skills
- Ability to prioritize, multi-task, and perform in a fast-paced environment
- Exceptional organizational, presentation, and communication skills, both verbal and written
- Existing knowledge of software in digital marketing and/or digital media space, including data platforms, content management and customer journeys
- Skilled at Program Management within large organizations, helping to inspire change across groups by engaging key partners
- Effective at leading executive C-level discussions and presentations
- Flexibility to travel (approx. 30%)
Education: - Bachelors Degree and/or relevant work experience
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Job Tags
Full time, Contract work, Work experience placement, Remote work,