Customer Success Manager (San Francisco) job at Juicebox San Francisco, CA, US

Job Description

About The Role
Juicebox is an AI-powered recruiting platform. We help recruiters identify, assess, and engage the best talent.
In the last 12 months, we've scaled well into mid 7-figure revenue with 20%+ monthly growth. We have 2,500+ customers including Patreon, Ramp, Perplexity, and leading AI labs.
Join Juicebox as our second Customer Success Manager. You will focus on onboarding new customers, helping existing customers succeed, and expanding accounts.
Weve raised a Series A from top VCs to scale even faster and position us as the category leader in AI recruiting. We will share more on the call.
Your work
You will onboard new customers to Juicebox and ensure they succeed
Build out our renewal processes
Create guides on best practices and update our Knowledge Base (link)
Resolve on-going customer issues, acting as true partner for them
Collaborate with the Sales team to expand customer accounts
Provide product feedback to our Engineering / Product team to continue to improve Juicebox
Requirements
Deep understanding of recruiting processes and challenges
Very organized, ability to manage a high number of ongoing customer threads
Product-mindset
Located in or willing to relocate to SF (in-person 5 days a week)
Nice to have
Experience as a recruiter or sourcer
Familiar with Product-Led-Growth
Compensation : $100-$160K base salary, based on experience. Generous benefits, including medical, dental, and vision. Lunch stipend. #J-18808-Ljbffr

Job Tags

Full time, Relocation,

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