Job Description

We are looking for a highly motivated and customer-focused Ecommerce/ Customer Service Representative to join our team. This role involves managing communications via phone, email, live chat, or in-person, depending on the organization.

Key Responsibilities:

• Respond to customer inquiries via phone, email, chat, or in person in a timely and professional manner
• Resolve product or service issues by clarifying customer complaints and determining the best solutions
• Maintain accurate records of customer interactions, transactions, and feedback
• Follow up on customer interactions to ensure satisfaction
• Escalate unresolved issues to the appropriate departments or supervisors
• Stay updated on product knowledge, company policies, and procedures
• Process orders, forms, applications, and requests
• Handle returns or complaints in a courteous and empathetic way
• Identify opportunities to upsell or cross-sell products and services when appropriate

Qualifications:

• At least 1 - 3 years' of relevant work experience
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills
• Ability to multi-task, organize, and prioritize work

Job Tags

Similar Jobs