Job Description
Our full time Patient Advocate will be responsible for the efficiency, accuracy and professionalism of the front desk. Primary duties include providing exemplary customer service while scheduling appointments, answering multi-line phones and emails and directing patients and all inquiries appropriately. The Patient Advocate works in a collaborative relationship with the front desk team as well as with other departments and employees.
$1000 sign on bonus to be paid $500 at 90 days and $500 at 6 months.
Hours: Mon - Fri, 7:00am - 4:00pm. These hours can possibly be adjusted slightly to accommodate your schedule.
Job Duties:
Patient Communication & Support
Answer and direct incoming calls; assist patients as needed.
Greet and check in visitors; determine the purpose of visit and direct to appropriate staff.
Schedule, confirm, and follow up on patient appointments and physician referrals.
Administrative & Recordkeeping
Compile, update, and maintain medical charts, reports, and correspondence.
Conduct patient interviews to complete insurance, privacy, and intake forms.
Insurance & Payment Processing
Verify insurance coverage; collect co-pays and ensure proper documentation.
Familiarity with PracticeEdge or eIVF systems is a plus.
Coordination & Workflow Management
Facilitate smooth communication between the lab, physicians, and clinical staff.
Maintain adherence to patient care standards and HIPAA privacy regulations.
Education/Experience:
Why You'll Love Working Here – Our Amazing Benefits:
???? Comprehensive Health Coverage: Medical, dental, and vision plans for our full-time employees, along with complimentary basic life insurance, Employee Assistance Program, and long-term disability insurance. FREE employee-only healthcare coverage option is also available.
????️????️????️???? Family Building Support: Take advantage of our comprehensive fertility benefits, adoption assistance, and surrogacy support to help grow your family.
???? Paid Parental Leave: Generous maternity, paternity, and partner leave so you can focus on what matters most.
???? Plenty of Paid Time Off: Start with 18 days of PTO annually and enjoy 11 paid holidays, including one floating holiday to use as you choose!
???? Retirement Ready: Invest in your future with our 401(k) plan, featuring a competitive company match and full vesting after just 2 years.
???? Lifestyle Spending Account: Access a company-funded account to reimburse expenses that boost your physical, financial, and emotional well-being.
???? Health Savings Account (HSA): If eligible, enjoy regular employer contributions to your HSA with every paycheck.
???? Rewards for Connections: Earn extra money with our Employee Referral Program —your network is invaluable!
???? Growth Opportunities: We support your career with continuing education reimbursement and dedicated time off for professional development.
???? Premium Calm Health Subscription: Enjoy a free premium Calm Health app subscription to support your mental wellness.
???? Emotional & Work-Life Support: Through our Employee Assistance Program (EAP) with SupportLinc, you'll have access to emotional well-being and work-life resources whenever you need them.
???? Extra Peace of Mind: Explore additional coverage options including Accident, Critical Illness, Hospital Indemnity, and Pet Insurance, to suit your needs.
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