People Support Intern - Fall 2025 Job at Rocket Companies, Detroit, MI

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  • Rocket Companies
  • Detroit, MI

Job Description

People Support Intern

You'll jumpstart your HR career by joining our team as a People Support Intern, where you'll play an active role helping team members navigate their workplace experience. Your work will be key to supporting new hires, answering questions, and resolving real issues fast. You'll be immersed in the heart of HR operations, developing hands-on problem-solving skills and learning what drives an outstanding team member experience. By the end of your internship, you'll have built relationships, gained impactful skills, and left your mark on our team.

About the Role
  • Assist team members with a variety of questions and help solve problems related to their team member experience
  • Access all available resources and ask diagnostic questions to effectively troubleshoot systems access concerns
  • Support new team members with the benefits enrollment process to ensure a smooth onboarding
  • Prioritize, schedule, and escalate requests as necessary to the appropriately experienced Pulse resource
  • Deliver outstanding client service in line with our ISMs when fielding incoming help requests from end users
  • Resolve HR-related questions by identifying recurring issues and common themes, and perform post-resolution follow-ups to ensure complete satisfaction
About You
  • Experience in customer service
  • Proficient with the Microsoft Office suite
  • Comfortable providing assistance to others via phone, chat, and email
  • Naturally curious and resourceful, with the ability to think creatively to tackle challenges
  • Possess an innovative mindset, always eager to learn and improve
  • Driven by a passion for the field of human resources

Preferred Qualifications

  • Experience working with service management platforms such as Cherwell, ServiceNow, or Salesforce

Our team members fuel our strategy, innovation and growth, so we ensure the health and well-being of not just you, but your family, too! We go above and beyond to give you the support you need on an individual level and offer all sorts of ways to help you live your best life. We are proud to offer eligible team members perks and health benefits that will help you have peace of mind. Simply put: We've got your back.

Rocket is a Detroit-based company made up of businesses that provide simple, fast and trusted digital solutions for complex transactions. The name comes from our flagship business, now known as Rocket Mortgage, which was founded in 1985. Today, we're a publicly traded company involved in many different industries, including mortgages, fintech, real estate and more. We're insistently different in how we look at the world and are committed to an inclusive workplace where every voice is heard. Apply today to join a team that offers career growth, amazing benefits and the chance to work with leading industry professionals.

Job Tags

Work at office,

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